VDR Security Overview

SmartRoom is certified with the following:
SSAE 16 (formerly SAS 70 type II)
ISAE 3403 Rackspace Compliant
IS0/IEC 27001 Compliant Hosting
ISO17799-based policies and procedures, regularly reviewed as part of our
SSAE16 audit process

Rackspace

Rackspace is the SmartRoom hosting provider, setting the standard for what their clients can expect in customer service, technical support, expertise, network uptime and server availability. It is a standard that no other provider can promise, let alone deliver. Gartner recognizes Rackspace as a leader in the hosting industry. Microsoft has awarded it the coveted Hosting Partner of The Year three times, more than any other provider.

BMC Group currently maintains redundant datacenters around the globe which house over 10,000 servers. Each datacenter is manned 24/7 by Rackspace and monitored centrally in San Antonio, Texas.

Datacenter Overview

  • Biometric hand scanners and proximity access cards
  • Multiple fiber providers
  • Backup diesel generator
  • Powerware battery backed up UPS
  • 18 inch raised floor
  • Dry pipe pre-action fire suppression system

Security

  • Single entry and exit for normal activities
  • Biometric/proximity access

AC Power Systems

  • Redundant utility power feeds
  • PDI power distribution units in datacenter Generator
  • Backup diesel generator onsite
  • Fuel supplier SLA in place

Environmental

  • Data Aire or Liebert floor mounted computer room air
    conditioning units

Fire Suppression

  • Dry pipe pre-action fire suppression

Facility Monitoring

  • Data Trax facility monitoring system